One of the largest global benefits broker and administrator with over $17B in annual revenue, specializing in benefit programs for employers and voluntary benefits for individuals.
The client was unable to reduce its technical cost, while enabling better customer experience, more personalized product development and better use of data to understand and anticipate prospect and customer needs due to:
Mphasis employed a zero-cost transformation approach to transform legacy IT leveraging Mphasis assets and SI capabilities, as well as digital and data transformation to improve customer experience to reignite business growth.
Delivered 20% IT annual cost savings.
Overall operational savings of approximately 30% over a seven-year period through an overall 40% reduction in rework and effort.
The transformation was entirely self-funded, and staff redeployed to new digital operations to enable new revenue growth.